Refund Policy

Refund Policy

 

Table of Contents:

  1. Introduction

    • 1.1 Purpose of this Refund Policy
    • 1.2 Scope of this Refund Policy

  2. Eligibility for Refunds

    • 2.1 Defective or Damaged Items
    • 2.2 Incorrect Items
    • 2.3 Size or Color Preferences
    • 2.4 Return Deadline
    • 2.5 Non-Returnable Items

  3. Refund Process

    • 3.1 Initiation of Refund Request
    • 3.2 Return Shipping
    • 3.3 Inspection and Approval
    • 3.4 Refund Methods
    • 3.5 Refund Timing

  4. Exchanges

  5. Cancellation of Orders

  6. Contact Us

1. Introduction

1.1 Purpose of this Refund Policy

Welcome to the refund policy for our infant clothing services. We understand that sometimes, despite our best efforts, customers may encounter issues with their purchases. This policy outlines the conditions and procedures for requesting refunds on items purchased through our services.

1.2 Scope of this Refund Policy

This policy applies to all users of our infant clothing services, whether accessed through our website, mobile application, or physical stores. It covers the eligibility criteria for refunds, the refund process, options for exchanges, and the cancellation of orders.

2. Eligibility for Refunds

2.1 Defective or Damaged Items

If you receive an infant clothing item that is defective or arrives damaged, we will gladly offer a refund or replacement. Please contact our customer service within 30 days of receiving the product to initiate the refund process.

2.2 Incorrect Items

If you receive an item that is different from what you ordered, such as the wrong size, color, or style, we will provide a refund or exchange. Contact our customer service within 30 days of receiving the incorrect item.

2.3 Size or Color Preferences

We understand that personal preferences for size or color may vary. If you are dissatisfied with the size or color of an item you purchased, you may request a refund within 30 days of the purchase date. However, to be eligible for a refund, the item must be unused, in its original packaging, and accompanied by the original receipt.

2.4 Return Deadline

To be eligible for a refund, you must initiate the refund request within 30 days of receiving the item. After this period, we may not be able to process your refund.

2.5 Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. These may include items that have been worn, washed, or altered. Additionally, we do not accept returns for items that have been personalized or customized unless they are defective.

3. Refund Process

3.1 Initiation of Refund Request

To initiate a refund request, please follow these steps:

  1. Contact our customer service team through the provided contact information on our website or app.
  2. Provide your order number and a detailed description of the reason for the refund request.
  3. Follow any additional instructions provided by our customer service team.

3.2 Return Shipping

In most cases, you will be responsible for returning the item to us. Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping method for your return.

3.3 Inspection and Approval

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in Section 2. If the item is deemed eligible, we will proceed with the refund process. If it does not meet the criteria, we will contact you to discuss available options.

3.4 Refund Methods

Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable, we will work with you to identify an alternative refund method.

3.5 Refund Timing

The timing of the refund may vary depending on factors such as the payment method, bank processing times, and the location of the customer. Generally, refunds will be processed within 1-2 business days from the date of approval.

4. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact our customer service to initiate the exchange process. Exchanges will be subject to the same eligibility criteria and procedures as refunds, as outlined in Sections 2 and 3 of this policy.

5. Cancellation of Orders

If you need to cancel an order, please contact our customer service as soon as possible. Orders can be canceled before they are shipped. Once an order has been shipped, it cannot be canceled, and the standard refund process will apply.

6. Contact Us

If you have any questions, concerns, or require assistance related to our refund policy or the refund process, please contact our customer service team using the provided contact information on our website or app.